Terms and conditions

TERMS AND CONDITIONS

SHIPPING & DELIVERY
Please contact me if you would like your Bear to be insured postage…..if you haven’t asked for your Bear to be insured I cannot be held responsible if the Bear does not reach its destination and therefore unable to offer a refund……Please be aware of this before purchasing a Bear.

RETURNS
I do not generally offer returns but will offer a refund should your Bear prove to be faulty.
In that case you must return the Bear to me within 10 working days of receipt in the packaging it arrived in and
on receipt I will refund the cost of the bear minus the postage costs. I will not pay for the Bear to be returned.

TRACKING YOUR ORDER
I will send a tracking number on the day of postage.

PRIVACY POLICY & SECURITY
No personal information will be given to a third party.
Pay with Paypal for total security and peace of mind.

thank you for your understanding